Thank you for shopping with ASHEmporium LLC. In general, all sales are final and refunds are not issued. However, we may approve certain exchanges or refunds in the limited situations described below.

 

Staff or Volunteer Deliveries

Please inspect your order at delivery before signing for it. Signing confirms that the order was received, but any exchange or refund remains subject to the limited eligibility requirements and deadlines described in this policy.

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Shipped Orders

If you receive an order that does not match the order ASHEmporium LLC has on file, please contact us by phone or email within 24 hours of delivery. Requests submitted after the 24-hour notification period will not be eligible. Once the discrepancy is confirmed, we will provide return instructions. Unless a shorter product-specific deadline applies, the incorrect order must be received by ASHEmporium LLC within seven days of the original delivery date. We will send the correct order after the returned items have been received and accounted for.

 

Curbside Pickup Orders

Please inspect your curbside pickup order before signing for it. Signing confirms that the order was received, but any exchange or refund remains subject to the limited eligibility requirements and deadlines described in this policy.

 

Approved Exchanges and Returns

For an approved exchange or refund, the customer is responsible for the cost of returning the original order to ASHEmporium LLC, unless the return is required because ASHEmporium LLC sent an incorrect order. Unless a shorter product-specific deadline applies, the returned order must arrive at ASHEmporium LLC within seven days of the original delivery date. A replacement order will be sent after all returned items have been received and accounted for.

ASHEmporium LLC will cover the cost of shipping the replacement order to the customer.

 

Product Condition and Timing

 

Sealed, Unopened Products

At ASHEmporium LLC’s discretion, shrink-wrapped products that remain sealed and unopened may be eligible for an exchange or refund when accompanied by a receipt or invoice. Requests must be submitted within 24 hours of purchase or delivery. If the request is approved, the product must be received by ASHEmporium LLC within seven days of the original purchase or delivery date. Approved refunds are issued at the purchase price, less a $10 restocking fee.

 

Opened, Used, or Unsealed Products

At ASHEmporium LLC’s discretion, products sold without shrink wrap, products that have been used, or products that are no longer in their original unopened condition may be eligible for an exchange or refund when accompanied by a receipt or invoice. Requests must be submitted within 24 hours of purchase or delivery. If the request is approved, the product must be received by ASHEmporium LLC no later than 72 hours after purchase or delivery. Approved refunds are issued at half the purchase price, less a $20 waste fee.

 

Returning Shipped Products

Exchanges or refunds for shipped products will be processed only after the returned product has been received by ASHEmporium LLC. If ASHEmporium LLC sent an incorrect order, we will email a prepaid return label. For all other approved returns, we will email return instructions, and the customer is responsible for obtaining and printing the return label. In every case, the customer must send the product early enough for ASHEmporium LLC to receive it by the applicable deadline stated in this policy.